“Recent advances in artificial intelligence (AI) have catalyzed a sea change in the ability of computers to engage in live, human-like conversation with people. Today we are seeing conversational AI systems with unprecedented sophistication in their ability to converse in a manner that is practically indistinguishable from speaking with a human. Going far beyond Alexa or Siri responding to a simple query, today’s state-of-the-art conversational AI (CAI) systems navigate complex dialogue, understand nuanced intent, navigate multi-topic, multi-turn conversations and articulate cogent, on-point responses. The rise of CAI is creating a new paradigm for customer experience, personalization and productivity in the modern workplace.”
Read our full article on Forbes.com here.
##########
